Search existing cases and documentation to automatically prepare answers based on similar requests from the past, while building a knowledge base for future incoming requests.
Contact and call centers are challenged on keeping up with customer requests and establishing effective knowledge management. Sometimes, contact center staff must go through product documentation or – in the case of local government – directives for buildings, food management, health and safety, etc. When customers do not get a timely response, they may get in touch via other channels. Inefficiencies lead to strained staff and lower service quality.
SUMMETIX becomes the interface between contact centre representatives and all your data. Within a couple of weeks, SUMMETIX will be ready to help your staff to find information and summarise responses within seconds.
The role of your contact centre staff can now be focused on quality checking final responses and taking care of more tickets. We assume that faster response times will decrease the amount of calls and increase both job satisfaction and customer service standards. With our web based interface, we are ready to complement any existing solution you may have.
Complete the form to gain a perspective on the SUMMETIX platform. We will demonstrate how Summetix can be utilized to enhance and innovate your Customer, Employee, and Product Experiences throughout your organization.
