Empower your contact center agents with next gen AI capabilities. Ensure your staff can give faster and more accurate responses.
SUMMETIX ASSIST brings SUMMETIX’s leading AI capabilities to the fingertips of your contact center staff. The digital assistant helps the agents to find the right answer faster. According to savings by early users, SUMMETIX ASSIST cuts the e-mail response time by up to 70%.
It also helps to increase the accuracy of answers, meaning less back and forth between the agent and the client they serve.
By using a sample of previous responses, SUMMETIX ASSIST is trained to propose the right content and tone. The contact center agent enter the question in ASSIST, and the tool generates a proposed response.
SUMMETIX ASSIST is available in a separate web browser window, or as an e-mail client plug in.
The tool does not use your data to train other instances.
SUMMETIX developed SUMMETIX ASSIST to help contact centers leverage AI technology today. Our team will design an implementation plan that suits your needs. From our experience to date, the average implementation time for a city council is about 6-9 weeks.
During this time, SUMMETIX or a partner will also deliver training to ensure that your staff are ready to hit the ground running.
Please download our one pager below to learn more – and contact us today for a demo.
Complete the form to gain a perspective on the SUMMETIX platform. We will demonstrate how Summetix can be utilized to enhance and innovate your Customer and Product Experiences throughout your organization.
